Information to citizen RCCS

Petitions, complaints, complaints and suggestions

Welcome and welcome:
The Energy and Gas Regulatory Commission (CREG) has provided this space, where you can find information about how you can register a request, complaint, suggestion or request for information related to the entity's own activities..
Remember that we have the following channels for more information:

Opening Hours

The CREG receives your requests, complaints, suggestions suggestions in a personalized, telephone or reception of communications from Monday to Friday, from 8:00 a.m. to 1:00 p.m. and from 2:00 p.m. to 5:00 p.m.


How to file a petition, complaint, complaint, suggestion and complaint?

The reception and processing of petitions, complaints, complaints, suggestions and complaints are made through the CREG filing center. These can be presented in the following ways:


  • Through a request by phone: the official in charge, will take the data of the person who communicates and the type of procedure you want to perform; Once registered and filed this information in the system the official will deliver the number of the application for follow-up.
  • By means of a written request or by electronic mail: this is received, the information of the applicant is entered, the type of procedure in the system and the number of the person is assigned.
  • Through the website: the information is entered and the system will automatically assign the application number.
  • Petition: it is the fundamental right that every person has to submit respectful requests to the authorities for reasons of general or particular interest and to obtain its prompt resolution.
  • Complaint: It is the manifestation of protest, censorship, discontent or nonconformity that a person makes in relation to conduct that considers irregular one or several public servants in the development of their functions.
  • Claim: It is the right of every person to demand, demand or demand a solution, either for general or particular reasons, concerning the improper provision of a service or the lack of attention of a requestSuggestion: it is the manifestation of an idea or proposal to improve the service or the management of the entity.
    Complaint: Is the disclosure to a competent authority of a possibly irregular conduct, so that the corresponding criminal, disciplinary, fiscal, administrative - sanctioning or professional ethics investigation is carried out.
  • Request for information: a requirement that a citizen can make, in order to be given information, and guidance related to the mission or to the entity's own services.
It is necessary to indicate the circumstances of time mode and place, in order to establish responsibilities.
Duty to report: It is the duty of every person to report to the competent authority the conduct punishable to which he has knowledge. For public servants it has a connotation constituting an offense in accordance with article 6 of the Political Constitution.
If you would like more information or the status of your complaint, complaint or request for information, call (57) +1 6032020, free national line 018000512734 or email This email address is being protected from spambots. You need JavaScript enabled to view it.
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